Tenant FAQs

Apply online through our Buildium application link. Every adult who will live in the home submits an application. Screening covers credit, a national criminal background check, proof of income, proof of employment and past rental history — the whole application is considered, not a credit score alone.

Through your secure Buildium tenant portal — ACH or card, one-time or set up auto-pay so you never miss the 1st. Your portal shows your full ledger at any time.

Submit a maintenance request in your tenant portal so it's tracked and documented. For a true emergency (active water leak, no A/C in extreme heat, safety issue), call (813) 605-7000.

Once your lease is fully executed and your utilities are connected in your name. Your welcome email includes a link to set up electricity, water, internet and more — keys are held until utilities are active.

Under Florida Statute §83.49, your deposit is held as the law requires, and after move-out the landlord has set deadlines to return it or give written notice of a claim. Your lease and move-out paperwork explain the exact timelines, and documenting the home's condition with photos at move-in protects you.

Yes — call (813) 605-7000 or use the contact page to schedule a showing of any home on our rentals page.

It varies by property and owner. Each listing states its pet policy; if you're unsure, ask before applying so we don't waste your application fee.

Most leases offer the option to renew. We'll contact you ahead of expiration with renewal terms — renewals are handled in the portal, and for owners the renewal fee is a flat $495 on our side.

Give notice as your lease requires, schedule your move-out inspection, and leave a forwarding address — Florida law (§83.49(5)) ties deposit notices to it. Tenants are responsible for professional carpet cleaning with a receipt, per the lease.

Short-term stays are a sister brand: see airbnbrent.com for vacation rentals across Tampa Bay.